MOST OF OUR PRODUCTS ARE MADE TO ORDER. WE HAVE A TRIED AND TESTED PRODUCTION PROCESS, BUT DUE TO THE PANDEMIC OUR CURRENT ORDER TO FULFILMENT TIMELINES LONGER THAN WE WOULD NORMALLY ANTICIPATE. ALTHOUGH SOME ORDERS FROM OUR SUPPLIERS CAN TAKE LONGER TO ARRIVE WITH US READY TO PREPARE AND SHIP. WE STILL AIM TO HAVE ORDERS SHIPPED WITHIN 7 DAYS OF YOUR ORDER BEING PLACED.
WE WILL NOT BE BEATEN BY IT BUT WE DO ASK OUR CUSTOMERS STAND BY US AS WE TRY TO FULFIL ORDERS IN EVER CHANGING CIRCUMSTANCES.
THANKS IN ADVANCE. WE REALLY APPRECIATE YOUR SUPPORT.
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We are small business, who use an independent local production team to bring the majority of our products to life. We are passionate about delivering quality products most of which are made to order, this means we need a few days to get your order ready to ship. Our aim is to have orders in the post as quickly as possible and most orders will ship within 5-7 days of your order being placed.
If you have any questions about your order please just drop us a message via our contact page.
Ordering from outside the UK:
Due to the UK no longer being an EU country, there is a change of customers receiving an additional charge for importing goods. This is at the digression of the receiving country and is something we unfortunately have no control over. Our delivery charge covers the postage costs to us and we are not liable for any additional costs incurred once the parcel is received in the destination country.
If for some reason you are not totally satisfied with your purchase when it arrives, please contact us to organise a return or exchange.
All returns should be made within 14 days of purchase and are to be received by us in the same state as when they arrived.
The return postage is to be paid for by the customer. We will cover the cost of sending the new exchanged items to the customer.
Our return address is:
Kit and Bone, 18 Garrick Way, Frimley Green, Surrey, GU16 6LY